The following agencies/departments should be contacted to support (following assessment) expediting patient discharge where it has been agreed an ambulatory pathway, (managed on an OPD basis) is the preferred option as an alternative to acute admission.
| Name | Function | Hours | Ext. | Additional Info |
| Admissions Lounge | Medical day treatment unit inc: Haematology, Rheumatology & Endocrinology infusions |
9am-5pm | 3964/6229 | Ensure patient is cross-matched and drug chart written then call admissions lounge who will book slot for patient |
| Age Concern | Runnymede Shopping, cleaning, home visit | 01932-566040 | ||
| Age Concern | Spelthorne Shopping, cleaning, home visit | 01784-444200 | ||
| Ambulatory Care Pathways | Alternatives to admission, facilitation of early discharge Inc Cellulitis, |
24/7 | MAU / A&E | MAU/ A&E |
| Day haematology unit | Anti-coagulation patients | 9am-5pm | 3014 | Can also support non-acute haematology patients |
| Diabetic Nurse | Diabetes patients | 9am-5pm | 2844/8230 | To advise on OPD follow-up etc |
| Early Pregnancy Unit |
9am-5pm weekdays |
2662 | ||
| Endoscopy | Non Urgent OGD | 8-6pm | Referral via Pas or ext 2037 | Ensure patients HB checked and no other obvious acute presentation prior to booking |
| Enhanced Primary Care Service | Thames doc. Based at AH & WCH walk-in centres | 9am-10.30pm | Via Switch | For patients requiring non-urgent x-rays, bloods etc |
| Falls Intermediate care Team | 01932 722285 | |||
| St. Johns | Transport | 8-8 OOHs |
01483 – 532028 07768045745 |
Patient Transport |
| G4S | Transport | 9am-5pm | 2316/2317 | Patient Transport |
| G4S | Transport | OOHs | 01306-734300 | Patient Transport |
| Hounslow SPA | Placement/Homecare | 24/7 | 02086303943 #02086303639 |
For Hounslow residents Social admission avoidance |
| Intermediate Care Team | Re-enablement/IVABs | 8am-6pm | 3317/5194 | |
| Medihome | Home care, PT, IVABs | 9am-5pm (OOHs) |
2086/8184 08007076505 |
Physio, home care and IVABs |
| Night SS team | Community Care assistants. Support home night visits ie initial monitoring post discharge, support to falls, blocked catheter, rapid response in event alarm is called | 10pm-8am | 01483-517898 or via switchboard the night nurse team | |
| Acute Oncology | Cancer & other palliative care patients | 9am-5pm | 8441 | For pain management & OPD support |
| PCT On-call Manager | Access to community or GP divert | OOHs | 07659151829 | |
| Psychiatric | Home Treatment Team/Duty Dr | OOHs | 01932-722458 07766443003 |
8822 |
| Psychiatry Liaison | Under 65 years (OD, Suicide) | 8am-6pm | 07766443003 | 8161 |
| Psychiatry Liaison | Over 65 years with cognitive impairment/Dementia | 9am-5pm | 07920139092 | 8186 |
| Rapid Access Clinics (RACs) | TIA/COE | 9am-5pm | AH 01784 884500 | For non-acute assessment for fall, complex care etc |
| RAC | COE | 9am-5pm | Walton: 01932 220060 | As above (usually GP direct) |
| Respiratory Nurses | Home assessment for COPD | 9am-5pm | 3660 5476 |
For assessment of chronic Resp disease OPD management |
| Social Services | Home care, respite etc | 9am-5pm | 2526 | To expedite discharge or community support |
| Social Services | Urgent OOH assessment | 5pm-9am | 01483-517898 | Urgent review for social night team etc |
| St Johns | Ambulance | 9-5pm | 01483-532028 | |
| Stroke Nurse | TIA & Stroke patient assessments | 9am-5pm | 2924 | 5828/8386 |
| Trauma | Fracture – Sports Injuries | 9am-5pm | 2600/2019 | Clinic review for non-urgent strains etc |
| Twilight Team | Night Nurse support to patients inc meds, insulin, dressings etc | 6pm-6am | 2052 or pager (via switch board) | |
| Urgent Outpatient Slot | Early OP review for appropriate patients | Relevant SpR /Con | Call to relevant speciality team inc Cardio, Resp, Gastro, COE etc | |
| Virtual ward | Community Matron support to admission avoidance | 9am-5pm | 07786072385 | |
| Windmill Team | Alcoholic patient support | 9am-5pm | 3303/2096 |