January 2017


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Re-boot Week
We recently carried a Re-boot week in an effort to introduce new ways of working at our hospitals.

The changes we introduced were designed to help us improve each patient's experience/journey and bring better, meaningful and lasting changes to the way we work. The week was about business as usual, but more of it.

We worked during the "Re-boot" week to introduce better ways to engage and inform our patients about the things we know are important to them.

Suzanne's first video message of the year focuses on the success of the week and highlights the fantastic work that took place across our hospitals particularly the effort from everyone involved in getting our hospitals back onto an even keel and continuing to keep our patients safe at such a busy time.

Dates for your Diary
Members' Event: R&D

Our next Members' Event is on Research and Development taking place on Wednesday 8th February, 2.30 - 4.30 pm, in the Postgraduate Education Centre at St Peter's Hospital.

The programme is as follows:
  1. Introduction to Clinical Research
  2. Overview of Research at ASPH
  3. Benefit of Research for Patients

With a focus on research studies in:
  • Cardiology
  • Stroke
  • Maternity
  • Surgery / Oncology

To reserve your place please call Anu Sehdev, Membership and Engagement Manager on 01932 722063.
Council of Governors
  • Wed 8 March
    6-8 pm, Education Centre, Ashford Hospital
     
  • Wed 14 June
    4-6 pm, Chertsey House, St Peter's Hospital
     
  • Wed 6 September
    6-8 pm, Education Centre, Ashford Hospital
     
  • Wed 6 December
    4-6 pm, Chertsey House, St Peter's Hospital

Book Now: Ophthalmology Event
A further members' event on Ophthalmology will take place on Wednesday 10th May at 4 - 6 pm in the Postgraduate Education Centre, St Peter's Hospital.

To reserve your place please call Anu Sehdev, Membership and Engagement Manager on 01932 722063.

Improving Local Gynaecology Services - We Need Your Help
Do you use community gynaecology services?

By this we mean long-standing non-urgent gynaecological problems, such as heavy and/or painful periods and pelvic pain; ovarian cysts; uterine fibroids and polyps. If yes, and you use services in the Elmbridge (West), Runnymede, Spelthorne and Woking area, Your local NHS commissioners - North West Surrey CCG is looking for your help.


How can you help?

The CCG is looking to improve and expand access to the current service to make sure that the services provided are tailored to the local population's needs. We want to hear your views.


Why is your view important?

We want to make sure that the services we provide is tailored to the local population's needs. The only way to really understand whether the services are good, or what we can do to improve it, is through the valuable feedback from people like you.


What can you do to help?

1. Fill out our survey:

Please visit https://www.surveymonkey.co.uk/r/GYN1 to complete a short survey.


2. Come and meet with us:

Alternatively, you can attend our patient engagement meeting:

Date: 22nd February 2017
Time: 12:30pm-2:30pm
Where: Hythe Centre
Thorpe Rd, Staines TW18 3HD

Refreshments will be provided

RSVP: comms@nwsurreyccg.nhs.uk or call 01372 232 463

Trust shortlisted for National Patient Experience Awards
Ashford & St Peter's Hospitals NHS Foundation Trust has two quality improvement projects shortlisted for the 2017 National Patient Experience Network Awards (PEN).

The PEN National Awards are the first patient experience awards in the UK, celebrating the delivery of outstanding patient experience by those involved in the health and social care industry.

A Breast Care mobile app developed for patients, led by Mr Manish Kothari, Louisa Daly, former Head of Patient Experience and the Breast Care team has been shortlisted in the Innovative Use of Technology/Social Media category. The app provides essential information about breast care for patients at Ashford and St. Peter's and was developed following a project last year, which saw the breast care team working closely with patients to assess the service - identifying what worked well and what could be improved.


An 'Adopt a Grandparent' scheme, led by Dr Chris Marsh and Sangeeta Singadia in the Patient Experience Team has been shortlisted in two categories - Personalisation of Care and Staff Engagement/Improving Staff Experience. The scheme brings non clinical staff into contact with older aged patients to provide them with social interaction and communication.

Chief Executive at the Trust, Suzanne Rankin, enthused: "We are delighted to have been shortlisted for this prestigious national award. To be picked is testament to the continuing commitment and skills of our staff, who go above and beyond every day to provide the best possible care to our patients. Well done to everyone involved."


Winners will be announced at the Birmingham Repertory Theatre on 27 March. For more information about the awards, please visit http://patientexperiencenetwork.org/awards/.

Neonatal Unit Cash Boost!
Children from nearby Greenfield School who fundraised for our Neonatal Fund popped by recently to present a cheque to the unit's Dr Paul Crawshaw.

The school chose Little Roo Neonatal Fund as their charity of the year after two of the children pitched about the charity alongside other charity pitches from their peers during a school assembly. The rest of the school got to vote for the charity they wanted to support.

Little Roo Neonatal was voted favorite charity and will now benefit from various fundraising events throughout the year.